At Therapeutic Arts Massage we strive to provide consistent, professional, and healing experience every time you are with us. If you feel like we failed that in anyway, please email Heather at email@example.com.
If needed, we will be happy to reschedule your appointment; however we does require a 48 hour cancellation notice. If you cancel within less than 48 hours or do not show, there is a minimum cancellation fee of $55 and up to 100% of your scheduled value.
WE REQUIRE A CREDIT CARD ON FILE
We require all clients to have a credit card on file. This card will not be charged without the clients permission UNLESS the no show/late cancellation policy is broken. ALL clients sign to this when signing their intake wavier.
When booking either over the phone or online, clients will receive notifications about their appointment. Notifications can either be by text message or email. Clients will only receive a notification once the appointment has been booked and approved, but 72 hours before the appointment as well. This notification has a link to confirm they can still make the appointment. Clients will get one final notification 24 hours before the appointment as a friendly reminder. If clients do not receive these, they do not have a booked appointment.
If the client is going to be late, the client needs to notify the client. Tardiness to the appointment might result in lost time during the clients massage. We understand life happens, but we encourage clients to be mindful of everyone's time. We encourage clients to show up 10 minutes prior to their appointment time.
We does not offer refunds on and massage services, gift certificates, or gift cards.
Times when massage isn't beneficial...
If a client presents with signs and/or symptoms of illness that contraindicate massage (fever, undiagnosed rash, contagious infection), the session will be re-scheduled. This is to protect the health of both the client and the therapist.
Health Intake form: To ensure safe, customized sessions, the client must fill out a health intake form before treatment. It is the client's responsibility to relay all health information so the therapist can modify the treatment plan where necessary.
Massage is strictly non-sexual
Massage sessions are strictly non-sexual. Any suggestive statements or actions will result in immediate termination of the session wherein the client pays the full cost of the session. Law enforcement will be notified if deemed appropriate.